To easily to read the faqs, we need to claim that all packages will be sent out within 24 hours after your payment usually, and we guarantee the delivery. Please do not make any disputes before contact us. All orders will be sent out as soon as possible by trade line business process. If you have not received tracking number, it does not meant that your package had not sent out. Please feel free to contact us about the products and your package tracking number.

Online Store Note:

(A). If you have not received the email, please check your Junk-box in your Email.
(B). Regarding the Credit Card Payments, whether payment success or failure, you will receive the payment email. So the payment will be subject to whether received the Bank deductions information, you can also check your card billing after payment.
(C). When you make a purchase, if there shows Error when you try to pay, please read our faqs below and then try to checkout again. Thanks.
(D). It is secure to make an order from us, please feel free to contact us if you have any questions or need assistance.

Q: My credit card was Failure or Declined, now what?

A: There are various reasons for a Failure or Declined credit card transaction.
1. Your information is wrong or the billing address on our site was different with your card billing address.
2. Insufficient Balance or Card Limit! Please check your Balance or Card Limit and checkout again.
3. your bank(card issuer) declined the transaction for verification, please contact your bank to allow the transaction and checkout again.
If your credit card is still not being accepted here are some suggestions:
-Check your card information: credit card name, card number, expiration day, CVC2/CVV2 then checkout again.
-Check your card Balance and card limit then checkout again.
-contact your issue bank to allow the transaction if your card information is right then checkout again.
- Wait 1 day and then try again
- Try a different credit card

Q:When you will send my package?

A: Within 24 hours after you finish payment usually. Sometimes the package may be deleyed by some unpredictable factors, such as Flight adjustment, bad weather, Holiday, etc..

Q:When can i receive my goods?

A: Within 5-15 days after you finish payment usually. Sometimes the package may be deleyed by some unpredictable factors, such as Flight adjustment, bad weather, Holiday, etc..

Q: Why i have not received a tracking number after few days?

If you have not got your package tracking number, please do not hesitate to contact our service representative to get your package tracking number, we will send you the tracking number and tracking site. Because sometimes the email goes to the The Spam/Junk Folder or rejected by SPAM filter, you can contact us by your email directly to Avoid Spam Filters.

Q:I have a problem to track my package, can you help me?

Condition (1). The tracking site updated the status, but it doesn't seem to be moving.
It meant that your package is still on the way to you, the post office is dispatching your package. There may be several days between scans if the shipment is going cross-country or moving between countries.
Condition (2). If your order tracking number shows no found(No tracking information for the shipment, or overdue tracking).
we sent the package to the mail office agent, it take few days to come up the status. But if it can not update the status after 7 days, please feel free to contact our service representative to get a new tracking number. Because the post office may replace it to a new tracking number, or other problems, such as delay, package lost, our service representative will help you to solve it.

Q: What is the Minimum Order?

A: Here there is no minimum order, although one item we also sell but you will pay shipping cost.

Q:What payment methods do you support?

A:To bring you convenience,we accept the payment of Credit Card Online.
We support visa(online), mastercard(online), bank transfer(10% discount), Western Union(10% discount), MoneyGram(10% discount) payments.

Q: Is it safe to use my credit card on your site?

A: Yes. We know that you care how the information about you is used an shared and we appreciate your trust in us to do that carefully and sensibly and in full compliance.
Your payment will be finished on a secured page. All private information will be automatically encrypted and Our Company does not record any of your payment information.

Q: Do you charge sales tax on any item?

A: No, we never charge any sales tax and we offer international shipping.

Q: What happens if my shipment is lost or stolen?

A: It seldom happens. If your package disappears, we will resend you another package after confirm the problem. But if the postal service delivers the package to the wrong address or you have changed your address without notifying us in advance, we can do nothing to recover your Goods.

Q: How can I make a return or exchange?

A: Return and exchange services are available on all orders, more information please visit our shipping & return page.

Q: Do you supply wholesale prices, other products?

A: Yes, please contact us about wholesale orders and other products, such as sunglasses, bags, shoes, clothes, jewelry, ect..

Q: What kind of information did you get and why?

A: The information includes: - your full name, your address, your phone number, your size and your e-mail address. We collect all the information about you for shipping purpose only, including three main reasons:
I) To process your order till you receive the Designer purses.
II) To make available the products and services you want.
III) To provide you with the most efficient and effective service possible.
Every Item has its case(box), dust bag, glasses also come with cleaning cloth.